FAQs
WordPress Themes Help Center – FAQs & Support
Discover answers to common questions about our WordPress themes, from installation and updates to licensing and customization
General
What is WordPress?
WordPress is a powerful and user-friendly Content Management System (CMS) that simplifies creating, managing, and sharing content online. There are two versions: WordPress.com (hosted) and WordPress.org (self-hosted).
Do your themes work with WordPress.com?
Yes, our themes are compatible with the Premium, Business, and eCommerce plans on WordPress.com, which allow you to add external premium themes.
What happens if i don’t renew?
Even if you choose not to renew, the theme will remain active on your website and continue to function as usual. However, you will no longer receive support, updates, or have access to account downloads. The theme will still work perfectly on your site and any client websites where it has been used.
Customization
Simple customizations are included, and we provide guidance and support for these. For more advanced customizations requiring custom plugins, separate modules, or new layouts, please contact us for pricing details.
What is a theme?
A theme, template, or skin is a ready-made design and layout that you can easily apply to your existing WordPress site. While WordPress manages all your content (posts, pages, comments), the theme transforms that content into an attractive, user-friendly layout for your visitors.
First Time Purchase?
If you’re a first-time buyer, no account or login is required. Simply visit the theme page, click “Buy Now,” and complete checkout.
Reselling our themes
Your DesignOrbital Themes license grants you the right to use the paid theme on your website or for creating client websites, as you are providing a service to your clients. However, you are not permitted to resell, rent, sublicense, or allow third parties to use your account or the theme in any way.
Nature of Support
Support for each theme is available for 1 year from the date of purchase.
Our support typically covers issues with theme setup, demo content, or any bugs you encounter.
We aim to respond within 24-48 hours, excluding weekends.
Payments
Payments Accepted
We accept all major Debit and Credit cards, 2CheckOut, and PayPal.
Renewals
All our themes and plugins require an annual payment. You can cancel your subscription anytime through your Account page or by emailing us. For theme renewals, don’t hesitate to ask about available discounts.
Subscriptions & Refund
Refund Policy
We work hard to ensure our customers are satisfied with the themes and plugins we sell. Please feel free to ask any questions before making a purchase, and we’ll provide full support for the item you buy.
Due to the digital and intangible nature of our products, we cannot offer refunds after purchase. This applies to all theme bundles and packages. If you’re unsure, we recommend purchasing a single theme first and upgrading to a package later.
Subscriptions & Automatic Renewal
DesignOrbital Themes and Plugins are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This applies to all paid-for themes and plugins licenses.
This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription prior to the automatic renewal date.
Please note the following details of DesignOrbital Themes and Plugins license subscriptions:
Subscription renewals are automatically processed annually on the anniversary of your original purchase. The license renewal will continue and remain valid for each one (1) year unless the subscription is cancelled prior to the renewal date.
You may cancel your subscription at any time from your Account page on the DesignOrbital website.
If you choose to cancel your subscription you will no longer receive updates and support for the extension when your license expires.
The renewal price will be the full theme or plugin price as published at the time of initial purchase, exclusive of any discounts.
Grandfathered pricing: If you choose to cancel your subscription, and your renewal price is lower than the current listed price for the extension license (a “grandfathered” price), the lower renewal price will no longer be available to you.
If you choose to renew your subscription after it has been cancelled and your extension license has expired, you will be charged the current listed price for the extension license. We cannot apply older or grandfathered pricing to your new renewal purchase.
We cannot grant refunds on renewal payments. We will send you three emails i.e. 2 weeks, 1 week and 2 days prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
If you choose to cancel your subscription your license will expire on the anniversary of the original purchase, and you will no longer receive updates and support for the DesignOrbital themes and plugins you have purchased.
Pre-purchase Questions
As a member, what do I get?
As a member, you’ll have access to our entire collection of themes, all theme updates, new theme releases, support forums, and design files. You are free to use our products for both personal and commercial purposes across unlimited domains.
Are all themes accessible ready?
While we haven’t tested all our themes for full accessibility, you can easily enhance accessibility by using accessibility-ready plugins with any of our top WordPress templates.
Can i buy multiple themes?
We recommend opting for the WordPress theme packages, as they offer great savings and give you access to all our website templates.
Can I use the WordPress themes on multiple websites?
Yes, you can use the themes on multiple websites and domains. This flexibility is ideal for those working on localhost and later transferring their sites to live servers. If you’re a developer, you can also use these starter themes to build websites for your clients.
Will the website have an aesthetically pleasing design?
The aesthetics of your website depend on factors like image selection, color choices, and design elements. Our templates are designed to be visually appealing, and if you need any assistance or paid customization, we’re here to help.
Are DesignOrbital themes mobile-friendly and responsive?
All our templates are mobile-friendly and fully responsive across all devices. They are tested on laptops, desktops, tablets, and mobile phones with various screen resolutions.
Can we request additional customization and hire you for the job?
Yes, our team is available for additional customization. Please feel free to email us, and we’ll discuss your requirements in detail.
When will I receive the theme after making a purchase?
You will receive the theme instantly via email once your payment is successfully processed. If you pay using PayPal balance or a credit card, the email is sent immediately.
Are all themes compatible with the latest version of WordPress?
Yes, our themes are coded to be compatible with the two most recent WordPress releases. We regularly review and update them to ensure seamless compatibility with new WordPress versions. Each theme page also specifies the minimum WordPress version required for proper functionality.
Full Site Editing (FSE) and Gutenberg compatibility?
Yes, all our themes are fully compatible with Full Site Editing (FSE) and Gutenberg.
How to add demo import content?
Our WordPress block themes include pre-designed templates that can be easily added through the WordPress block editor. Simply insert our templates or patterns to enhance your site design.
WooCommerce compatibility?
Yes, all of our WP templates are fully compatible with WooCommerce. With its plug-and-play functionality, you can easily transform any template into an online store using this plugin.
Is it worth buying DesignOrbital WordPress templates?
We offer unlimited support for one year with every theme – how great is that? During this year, you can build as many websites as you like while gaining full confidence in using the best WordPress themes.
Is it easy to customize the WordPress templates?
All our themes are fully compatible with Gutenberg and support Full Site Editing. This means you can easily customize every part of your website to match your needs.
Are our themes SEO optimized?
Yes, our themes are SEO optimized and fully compatible with all popular SEO plugins to help improve your search engine rankings.
Do the themes support popular plugins?
Our themes support all popular plugins, including contact forms, SEO plugins, eCommerce plugins, galleries, and more. While there are over 50,000 plugins available, we’ve tested the most widely used ones with our templates to ensure compatibility.
Is purchasing the theme a one-time payment?
No, it’s an annual fee. However, you can cancel your subscription at any time.
Which browsers are the themes compatible with?
Our themes are tested and fully compatible with all major modern browsers.
License
Image licenses used in demo
The images used in the theme demos are sourced from websites that offer GPL compatible license i.e. CC0, CC BY 4.0 and CC-BY-SA 4.0.
- WordPress Photos
- Pexels
- StockSnap
- SkitterPhoto
- MyStock Photos
- PickUpImage
- PXHere
- FoodiesFeed
- SmithSonian
The images used in the theme demos are sourced from websites that allow both commercial and personal use without the need for attribution
Our themes and plugins license
Our themes and plugins are released under the GPLv2 or later.
AI-Generated image licenses used in demo
We use a paid subscription to generate AI images and videos, all of which are fully licensed for both commercial and personal use.